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Local
governments - all 85,548 of them in the United States - could be a steady revenue source
or even a business bonanza for Rental Management readers. Nationally, rental center
managers could take in more than $3 billion in revenue from local governments in 1997.
This estimate, based on miscellaneous equipment renting, including both construction and
medical, is based on U.S. Census Bureau and Government Product News surveys and
calculations.
"We
have a very good working rapport with probably 40 local governments in the area,"
explains Don Schmidt, president of Adon Equipment, in the Cleveland suburb of North
Olmsted. Adon has been in business 29 years and employs 18 people year-round.
Schmidt's
firm rents a variety of equipment to local governments in the area - including excavators,
concrete breakers, power buggies for moving concrete, compressors and portable light
towers. City service and public works directors also send their crews to Schmidt's shop
for shovels, cutoff saws, chain saws, personal safety gear - all kinds of equipment that
cities need.
One
key to successfully doing business with governments, says Schmidt: "You have to
understand how the budget cycle works in small cities and towns. Near the end of their
fiscal year, payments may be a little slow, but you will always get paid. Govern-ment
business is stable in the fact that you don't have to sue for your money - you're going to
get paid. Their checks never bounce."
A
dedicated sales force is also crucial to landing government business, reports Jacque
Redus. Redus is director of marketing at the Houston headquarters of Prime Equipment,
which operates 115 stores in the United States, mainly in the south and west.
"We
have 200 outside salespeople who are knocking on doors, working with customers, and
actively involved in the bidding process," says Redus.
"Our
salespeople are also active in a lot of groups, like the American Public Works Association
and contractors' groups, where they gain a foothold in local governments, and hopefully
develop a relationship with city managers, public works directors and other
officials."
Local
governments rely on Prime for air compressors, lifts, welding gear, concrete saws and
breakers and many other kinds of equipment that's often needed in a hurry, says Redus.
"Be
flexible, and try to meet local governments' needs," advises Robert Salinas,
assistant manager of A to Z Rental Center in Austin, Texas.
"We
try to fit their schedule, and will bill individual city departments separately, if that's
what it takes," notes Salinas. "Steady" is how Salinas describes the local
government market: "Over the last 14 years, the city has done business with A to Z
Rental maybe five or six times a year, and the county about the same."
Power
tools, trenchers and power washers are the kinds of equipment that A to Z Rental
dispatches to governments in the area.
"A.R.A.
members should check to see if their local or regional A.R.A. group sponsors any exhibits
where they might get some attendees from public works departments or cities," urges
Mike Moore, A.R.A.'s director of field services.
He
adds: "Most municipalities of any size will have a local trade or business show, or
lawn and garden show where our members can promote the rental concept to local
governments."
A.R.A.
members and associate members may also want to consider attending or exhibiting at the
annual forum sponsored by the National Institute of Governmental Purch-asing (NIGP).
Contact the NIGP's Gayle Gibbons at (703) 715-9400 for more information.
Speaking
of shows, rental centers should consider staging workshops where they can show off the
latest technology.
John
Lehlbach, director of public service in the city of Westlake, Ohio, reports that the
rental center in his area recently invited sewer and public works officials to view a
demonstration of a power snake with camera and sensing attachments. The new unit permits
easier viewing of underground sanitary sewer connections.
"This
guy's pretty knowledgeable - and caring about his customers," Lehlbach concluded
after sitting in on the rental center manager's snake demonstration. This is an ideal
opportunity to develop credibility among prospective customers.
The
city of Westlake's public service department rents concrete cutters, power wheelbarrows
and various other tools from rental centers in the area, depending on the work being done
and the need for extra tools.
"It's
a good way to save taxpayer dollars when you need an expensive piece of equipment for the
short term," Lehlbach says.
Michael Keating is research manager for Government Product News and Government
Procurement magazines in Cleveland, senior research analyst for Penton Research
Services and author of Introduction to the Government Market: Local, State and
Federal, 3rd Edition.