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Let me challenge you to think
differently about this topic: organizational
power. This may be hard to swallow, but bear
with me. This is directed at the managers, not
the boss, but Boss, listen — this will require
your agreement and support of the concept; it
won’t work unless you believe it, too. Now,
managers, here’s the heresy I want you to
accept: you get your power from those below you
more than from those above you. The boss may
bestow authority and title upon you, but you
depend on those below you to make your authority
effective and produce results of value to the
organization.
If your company is
mission-oriented and all employees buy into and
take personal ownership of their responsibility
to maintain and improve quality — and share
the vision that guides the company — you have
little need of overt management, much less
micromanagement. You can trust your people to
take care of things. But there are some critical
ingredients in making it work:
-
Respect
people’s ability, professionalism and
contribution completely. Genuinely care
about them. Don’t second-guess them.
-
Give
them the authority to accomplish their
responsibilities — and make them
accountable for results. Establish good
metrics.
-
Give
them all the information they need to
understand the mission and the business: the
why more than the how; keep information
flowing, so no one is ever in the dark about
anything. Shortcircuit any potential
upcoming problems.
-
Tell
them often and sincerely how much you
appreciate them.
-
And
then get out of their way and let them work.
Andy Warhol said everybody
gets 15 minutes of fame. There’s a guy named
Rob Frankel, a brand-management expert in
Encino, Calif., who has beaten that limit in a
very interesting way: he passes out phone cards
worth 15 minutes as his business cards. On the
back is a toll-free number to call for your 15
minutes of phone time — and Frankel’s 15
minutes of fame as your benefactor.
This clever gimmick got me
thinking about another one I saw in New Glarus,
a Swiss-themed village in southern Wisconsin.
The Glarner Stube restaurant has standard-size
business cards that unfold to display the entire
menu. Prices are left off — that saves space,
places the emphasis on the cuisine and the
quality of the product and keeps the cards from
becoming useless with every price change.
Maybe one of these ideas will
fit into your marketing plan. |